As a Call Centre Executive you will be responsible for handling inbound and outbound calls to address inquiries, provide information and resolve issues.
Job Responsibilities
- Handle inbound and outbound calls in a professional and customer friendly manner.
- Ensure positive customer experience by delivering exceptional service.
- Provide accurate and relevant information to customers.
- Stay updated on product and service knowledge of the client to effectively address customer queries.
- Adhere to call centre policies, procedures, and quality standards.
- Communicate effectively with team members and tem leader.
- Active participation in the regular team meetings and training sessions.
Requirements
- Passed G.C.E advance level in commerce stream is better.
- Better with more than one year experience in call centre.
- Excellent communication in both Sinhala and English language. Ability to communicate in Tamil language (a plus).
- Problem-solving and conflict resolution skills
- Customer oriented & handling situations with empathy.
- Possess a positive attitude and willingness to learn.
- Communication skills (ability to explain clearly and politely)
- Must possess exceptional organizational and multitasking skills.
About N-able
Since our inception in 2008, N-able has been at the forefront of delivering innovative and reliable IT solutions that empower businesses for success. With a foundation rooted in Sri Lanka, we have grown to encompass a global presence, operating in Singapore, Bangladesh and beyond.
We driven by a team of over 250 experienced IT professionals & engineers who are backed by a wealth of expertise. We deliver cutting-edge projects that cater to a diverse portfolio of clients, ensuring that every service we provide is top-notch & dependable.
If you believe you can contribute to our success and wish to join our team, please submit your CV to jobs@n-able.biz
