As a Call Centre Executive you will be responsible for handling inbound and outbound calls to address inquiries, provide information and resolve issues.

Job Responsibilities

• Handle inbound and outbound calls in a professional and customer friendly manner.
• Ensure positive customer experience by delivering exceptional service.
• Provide accurate and relevant information to customers.
• Stay updated on product and service knowledge of the client to effectively address customer queries.
• Adhere to call centre policies, procedures, and quality standards.
• Communicate effectively with team members and tem leader.
• Active participation in the regular team meetings and training sessions.

Requirements

• Passed G.C.E advance level in commerce stream is better.
• Better with more than one year experience in call centre.
• Excellent communication in both Sinhala and English language. Ability to communicate in Tamil language (a plus).
• Problem-solving and conflict resolution skills
• Customer oriented & handling situations with empathy.
• Possess a positive attitude and willingness to learn.
• Communication skills (ability to explain clearly and politely)
• Must possess exceptional organizational and multitasking skills.

About N-able

Since our inception in 2008, N-able has been at the forefront of delivering innovative and reliable IT solutions that empower businesses for success. With a foundation rooted in Sri Lanka, we have grown to encompass a global presence, operating in Singapore, Bangladesh and beyond.

We driven by a team of over 250 experienced IT professionals & engineers who are backed by a wealth of expertise. We deliver cutting-edge projects that cater to a diverse portfolio of clients, ensuring that every service we provide is top-notch & dependable.

If you believe you can contribute to our success and wish to join our team, please submit your CV to This email address is being protected from spambots. You need JavaScript enabled to view it.